REFUND & RETURNS POLICY

This Refund & Returns Policy (the “Policy”) governs returns, exchanges, and refunds for purchases of shoes, clothing and accessories from Lumiere Luxe (the “Company”, “we”, “us”, or “our”) at https://lumiereluxeco.com. By placing an order with us you expressly acknowledge and accept the terms herein. This Policy is drafted in precise and deliberate terms to establish the procedures, eligibility criteria, and administrative obligations attendant to any request for return, exchange or refund.

1. General Return Window and Prerequisite Notification

All requests for return, exchange, or refund must be initiated within fourteen (14) calendar days of the purchaser’s receipt of the goods. Prior written authorization from the Company, in the form of a Return Merchandise Authorization (“RMA”) number issued by our Customer Relations Department, is an absolute precondition to any return being accepted. Requests submitted without an RMA will be refused and returned to sender at the customer’s cost.

To obtain an RMA, the purchaser must contact us at lumiereluxe.world@gmail.com and provide the original order number, the item(s) in question, photographic evidence of the item(s) in their current condition, a cogent explanation of the grounds for return, and any other documentation we may reasonably require. We reserve the right to require multiple photographic angles, video demonstrations, or additional evidence prior to issuing an RMA.

2. Condition of Returned Goods — Stringent Eligibility Requirements

To qualify for acceptance, returned items must incontrovertibly satisfy all of the following concomitant conditions:

• The item must be wholly unused and unworn;
• All original product tags, labels, and identification markers must remain affixed;
• The original packaging, inner boxes, dust bags, authenticity cards, and any ancillary accessories must be returned in pristine, re-shippable condition;
• Any hygiene seals, protective wraps, adhesives, or other factory seals must be intact and unbroken;
• The customer must include the original proof of purchase (order confirmation or packing slip), and any returns that cannot be definitively linked to an original purchase will be rejected;
• Items must be shipped back using insured, trackable courier services, with the tracking number supplied to us contemporaneously; liability for loss or damage in transit remains with the customer until we have physically accepted the return and issued confirmation of receipt.

We will, at our sole discretion, refuse any returned item that manifests wear, odor, stains, cosmetic alterations, signs of attempted repair, missing components, or any indicia that it is not in the original condition in which it was dispatched.

3. Non-Returnable and Non-Refundable Merchandise

Certain merchandise categories are expressly excluded from returns or refunds. These categories include, but are not limited to:

• Items purchased on sale, clearance, promotional markdown, or sold expressly as “final sale” — all such items are non-refundable;
• Intimate apparel where hygiene is a concern (as applicable by item type);
• Customized, monogrammed, bespoke, or personalized goods;
• Gift cards and vouchers;
• Any product that has been washed, altered, or repaired by the purchaser or a third party.

Please note that the foregoing list is illustrative; we reserve the right to designate additional non-returnable categories in any given promotional period.

4. Burden of Proof and Inspection Procedure

All returns are subject to a rigorous inspection upon receipt. The Company shall effectuate a forensic-like assessment to determine condition, usability, and compliance with the conditions enumerated above. The purchaser bears the burden of proof in demonstrating the item’s condition at time of return. If, after inspection, an item fails to meet the Policy’s standards, the Company will notify the purchaser and may, at our discretion, (a) deny the refund and return the merchandise to the purchaser at the purchaser’s expense; (b) offer a partial refund subject to a restocking fee; or (c) provide store credit in lieu of a refund.

5. Restocking Fee; Administrative and Processing Charges

To defray the administrative costs of processing returns and the diminished resale value of returned goods, the Company reserves the right to apply a restocking and administrative fee of up to twenty percent (20%) of the item’s sale price. Such fee will be deducted from the refund amount, and the purchaser will be informed of the fee prior to the issuance of any refund.

6. Return Shipping; Risk of Loss; Insurance

Return shipping costs are the purchaser’s responsibility except where the return is attributable to our error (e.g., incorrect or defective item shipped). The purchaser must procure and maintain shipping insurance sufficient to cover the retail value of the goods while in transit. We will not be liable for packages lost, stolen or damaged during return transit where the purchaser failed to use insured, trackable carriage as required.

7. Timeframe for Refund Processing

Following receipt and successful inspection of the returned item, we will notify the purchaser of the outcome by email. If the refund is approved, we will effectuate reimbursement to the original method of payment within a commercially reasonable period not to exceed fourteen (14) business days from the date of approval. Any delays attributable to payment processors or banking institutions are outside our control. Refund amounts will be adjusted to reflect any restocking fees, prior discounts, or reductions for returned packaging or missing accessories.

8. Exchanges, Store Credit, and Alternative Remedies

The Company may, at its sole option, offer exchanges or store credit rather than refunds. Exchanges are subject to availability and may incur price differentials, which must be paid or will be credited to the purchaser as appropriate. Store credit, when issued, will be valid for a term specified at issuance and may be subject to conditions.

9. Returns for Alleged Defects or Damage on Arrival

If an item is alleged to be defective or damaged upon delivery, the purchaser must notify us within forty-eight (48) hours of receipt and provide comprehensive photographic and/or video evidence of the asserted defect or damage. We reserve the right to require the item be returned for expert assessment. Where a defect is verified, we will elect, in our discretion, to replace the item, repair the item, issue a refund, or provide store credit. If no defect is substantiated, the return will be handled in accordance with Sections 2–7 above and may be rejected.

10. Fraud Prevention; Rights of Refusal

We employ anti-fraud measures to detect and deter attempts to exploit our return system. We expressly reserve the right to refuse returns, to rescind issued refunds, and to take such further measures as are necessary (including, where warranted, flagging accounts for potential abuse or referring matters to law enforcement) if we reasonably suspect fraudulent or abusive conduct.

11. International Orders, Duties, and Customs

For international purchases, purchasers are responsible for customs duties, taxes, and fees assessed by their local jurisdiction. Any duties, fees, or taxes paid at importation are non-refundable by the Company. Return shipping for international orders is the purchaser’s responsibility unless otherwise agreed in writing.

12. Partial Shipments; Split Orders

If an order is fulfilled in multiple shipments, the return window and any refund eligibility shall apply to each shipment separately, calculated from the date each parcel is delivered.

13. How to Initiate a Return (RMA Procedure)

• Email lumiereluxe.world@gmail.com with the subject line: “RMA Request — [Order #]”.
• Include: order number, item(s), photographic evidence, reason for return, and preferred remedy (refund, exchange, or store credit).
• Await issuance of an RMA number — do not ship without an RMA. Returns shipped without an RMA will be refused.
• Once RMA issued, ship within seven (7) calendar days to the address provided; include a printed copy of the RMA within the parcel.

14. Refunds for Promotional or Discounted Orders

For orders placed under promotional pricing, coupons, bundle discounts, or partial subsidies, refunds (if authorized) will be calculated to reflect the effective price actually paid by the purchaser. If a bundle is partially returned, the effective per-item allocation of any discount will be applied when computing the refund, which may result in a reduced refund.

15. Governing Law; Consumer Rights

This Policy shall be governed by and construed in accordance with applicable law. Nothing in this Policy is intended to limit rights which consumers may have under mandatory local legislation. Where local consumer protection laws afford greater rights than those provided here, such statutory rights shall prevail.

16. Amendments

We reserve the right to amend this Policy from time to time; all changes will be posted on https://lumiereluxeco.com and will take effect immediately upon posting. It is the purchaser’s responsibility to review this Policy prior to placing an order.

17. Contact Information

For all return, exchange, or refund enquiries, and to request an RMA, contact:
Email: lumiereluxe.world@gmail.com
Website: https://lumiereluxeco.com