REFUND POLICY

Welcome to Lumiere Luxe!

Our Refund Policy is designed to ensure your satisfaction with our products and services. Here’s how we handle returns, refunds, and exchanges:

1. Returns and Exchanges
   We want you to be completely happy with your purchase. You may return or exchange your item within 30 days of receiving it.

2. Refund Process
   To start a return or exchange, please contact us at support@lumiere-luxe.com with your order details and reason for the return. We will then provide instructions on how to proceed.

3. Eligibility
   To qualify for a return or exchange, the item must be unused, in the same condition as when you received it, and in its original packaging.

4. Non-Refundable Items
   Some items are not eligible for return or refund, including products that are damaged, used/worn, or those purchased on sale.

5. Shipping Costs
   The cost of shipping the item back to us is non-refundable. You are responsible for return shipping fees unless the return is due to an error on our part.

6. Refund Timeline
   Once we receive and inspect your return, we will notify you via email about the status of your refund. If approved, the refund will be processed and a credit will be applied to your original payment method within 40-50 working days.

7. Contact Us
   For any questions regarding our Refund Policy or assistance with a return or exchange, please contact us at:
   Email: support@lumiere-luxe.com